fbpx

FAQ

All our clothes are made in Quebec, the vast majority of which in Montreal, in collaboration with partners who share the same values ​​and objectives as we do: respect for employees and respect for the environment. All our suppliers understand our commitment to produce quality and sustainable products.

For the sake of eco-responsibility, we use textiles designed from organic fibers (cotton, hemp, tencel) and / or from a post-consumer or post-industrial recovery process (repreve, econyl). Some of the textiles used come from fair trade. By 2020, we plan to implement a supply chain entirely made up of companies involved in fair trade.

Each product requires special care. We invite you to refer to the care label on each item of clothing and accessories. Keep in mind that a well-kept garment is one that will wear out less quickly and that you will love longer!

Our main distribution point is our online store. However, steps are taken with different shops so that our products are available in several major cities. You can find this information by visiting distributors / stockists.

When you complete a purchase on our site, you will receive an order confirmation email. As soon as your order is sent to our sender, we will send you a code for tracking packages.

We opt for production on a human scale, far from the devastating challenges of mass production. By making locally and in small quantities, it is easier for us to exercise quality control. Each model is produced in a series of 100 copies maximum. We are one of those people who like to stand out with a unique style and we think it is the same for you.

If you are purchasing a product in pre-sale, the production times will be explicitly specified at the time of purchase.
Ex: the pre-sale product that you buy will be ready for delivery on April 4, 2018. Please allow the usual delivery times for your region before receiving your package.

If you do not receive a purchase confirmation, it means that a problem has occurred and we are sorry. Please contact us at the following address. We will take care of resolving the situation as soon as possible.
sales@onceagain.ca

For information or to obtain customer support, contact us at the following address.
info@onceagain.ca